Case Study: Qiagen

Transforming Global Equity Administration Through Strategic Outsourcing

Client Snapshot

Industry: Biotechnology
Company Type: Global enterprise with 35 offices across 25 countries
SOS Services: Full outsourced administration, advisory, cross-functional coordination

Challenge

The company’s global footprint created significant friction points in equity administration. Mobility across 25+ countries introduced tax-tracking complexity, while outdated payroll and financial reporting processes led to missed information, inconsistent data flow, and growing compliance risks.

Employees also lacked a clear point of contact for plan-related questions, leaving HR and Finance strained. Leadership knew the work was too complex for one person but not enough to justify multiple full-time hires. They needed expert support without expanding headcount.

Solution

SOS took over global equity administration with a dedicated account manager supported by a full team of specialists.

Key elements of the solution:

Comprehensive global plan audit to surface gaps and map current workflows
Integrated, standardized framework across Payroll, HR, Finance, Accounting, and Legal
Defined roles, responsibilities, and delivery timelines to eliminate miscommunication
Upgraded payroll and financial reporting routines for accuracy and predictability
Improved mobility tracking, grant processing, and employee transactions
Around-the-clock access to an expert administrator to ensure immediate resolution of issues

Results

With SOS managing operations end-to-end, the company saw measurable improvements across accuracy, compliance, and collaboration.

Operational accuracy improved by 40% through standardized processes
Reporting delays decreased by 50% across global payroll and Finance
100% audit accuracy following implementation of SOS’s integrated workflow
Higher-level strategic support, including forfeiture-rate analysis and IFRS-to-GAAP transition assistance
Consistent communication worldwide, with a single accountable point of contact ensuring clarity and speed

Key Takeaways

Centralized global equity administration eliminates risk and inconsistency
Standardized workflows strengthen compliance across borders
Dedicated experts drive accuracy, responsiveness, and operational stability
Outsourcing enables world-class support without additional internal headcount

Global operations require precision, consistency, and expertise. Partner with SOS to bring world-class accuracy and control to your equity programs—no matter how complex your footprint becomes.